Retail Sales Lead: Elevate Customer Experience & Visuals

Minneapolis Institute of Art; Minneapolis (MN); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

37.5-hour work week

11 paid holidays

Vacation accrual

Job summary

The Minneapolis Institute of Art (Mia) is seeking a Full-time Retail Sales Lead to elevate the visitor shopping experience through exceptional customer service, strong product knowledge, and proactive store operations. You will support daily store activities, including POS, inventory, and e-commerce fulfillment, while guiding Sales Associates to meet sales and membership goals.

Candidates should have at least 3 years in elevated retail, be willing to work varying shifts, including evenings and

Qualifications

• BS/BA or equivalent education/experience required
• Minimum 3 years retail experience in elevated service
• Must be available to work onsite at Mia
• Ability to lift and carry objects up to 25 lbs

Responsibilities

• Provide exceptional, knowledgeable and welcoming customer service and product recommendations
• Oversee POS handling, inventory counts, and merchandising
• Assist Store Manager with opening/closing procedures and cash handling
• Maintain clean, organized sales floor and stockroom
• Manage email, voicemail and e-commerce communications for timely fulfillment

Skills

Customer service

Sales knowledge

Organization

Interpersonal communication

Teamwork

Education

BS/BA degree or equivalent

Tools

POS system

Inventory management

E-commerce platform

Job description

The Minneapolis Institute of Art (Mia) is seeking a Full-time Retail Sales Lead to elevate the visitor shopping experience through exceptional customer service, strong product knowledge, and proactive store operations. You will support daily store activities, including POS, inventory, and e-commerce fulfillment, while guiding Sales Associates to meet sales and membership goals.

Candidates should have at least 3 years in elevated retail, be willing to work varying shifts, including evenings and