Retail Sales Lead: Elevate Customer Experience

Ann Taylor; Troy (MI); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development

Community impact

Job summary

Ann Taylor in Troy, MI is seeking a Sales Lead to join our Somerset Collection store. You will be a key team member delivering personalized customer experiences, guiding associates, and collaborating with the Store Manager to maintain store operations and brand standards.

This role emphasizes coaching, onboarding, and building an inclusive, high-energy team while supporting omnichannel shopping through available tools and serving customers with excellence.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – evenings, weekends, and holidays.
• Initiative in making thoughtful decisions.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Store management

Communication

Coaching

Organizational skills

Tools

Point-of-sale system

Job description

Ann Taylor in Troy, MI is seeking a Sales Lead to join our Somerset Collection store. You will be a key team member delivering personalized customer experiences, guiding associates, and collaborating with the Store Manager to maintain store operations and brand standards.

This role emphasizes coaching, onboarding, and building an inclusive, high-energy team while supporting omnichannel shopping through available tools and serving customers with excellence.