Retail Sales Lead — Elevate Customer Experience

knitwellgroup; Birch Run (MI); On-site; USD 20,664,000 - 27,552,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

Ann Taylor in Birch Run, MI is seeking a Sales Lead to model exceptional customer experiences and guide associates. You will work closely with the Store Manager to become a store expert and step in as manager when needed.

The role emphasizes coaching, brand standards, and delivering personalized service. Flexibility for evenings, weekends, and holidays is expected, with opportunities for professional development and advancement.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Leadership

Communication & coaching

Flexible scheduling

Initiative

Organization & delegation

Tools

POS system

Job description

Ann Taylor in Birch Run, MI is seeking a Sales Lead to model exceptional customer experiences and guide associates. You will work closely with the Store Manager to become a store expert and step in as manager when needed.

The role emphasizes coaching, brand standards, and delivering personalized service. Flexibility for evenings, weekends, and holidays is expected, with opportunities for professional development and advancement.