Retail Sales Lead - Customer Experience & Operations

Chico's FAS, Inc.; Cranston (RI); On-site; USD 23,419 - 29,274; Full time

Job summary

Chico's FAS, Inc. is seeking an Associate Lead to support store management in delivering a great customer experience and driving profitability. The role covers sales, register transactions, cashiering, merchandising, and inventory control.

The position requires strong communication, leadership, and flexibility to work a varied schedule; travel to district stores is expected as part of the role.

Qualifications

• High School diploma or equivalent.
• Must be 18 years old or older.
• Minimum 2 years prior retail or sales management experience preferred.
• Excellent communication, verbal, and written skills.
• Able to travel to stores throughout the district.
• Knowledge of administrative aspects of store operations.
• Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Responsibilities

• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full.
• Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Models’ sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned.

Skills

Excellent communication

Customer service

Flexible schedule

Team leadership

Education

High School diploma or equivalent

Job description

Chico's FAS, Inc. is seeking an Associate Lead to support store management in delivering a great customer experience and driving profitability. The role covers sales, register transactions, cashiering, merchandising, and inventory control.

The position requires strong communication, leadership, and flexibility to work a varied schedule; travel to district stores is expected as part of the role.