Retail Sales Lead & Customer Experience Coach

Under Armour; Lee (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Generous employee discount

Contest participation with prizes

Work-Life Assistance Program

High-energy team environment

Professional development and careerac"

Job summary

Under Armour is seeking a Sales Keyholder at our Massachusetts location to drive daily sales, coach teammates, and maintain high-energy customer experiences on the floor.

You will support leadership, open/close procedures, and inventory control while upholding our Athlete service standards. The ideal candidate has 1+ year retail experience and strong communication skills, with flexibility for evenings, weekends, and holidays.

Qualifications

• At least 18 years old.
• High school degree or equivalent.
• 1+ year of retail/customer service experience.
• Local language fluency required; basic English is a plus.
• Available to work a flexible schedule; including evenings, weekends, and holidays.
• Knowledgeable of store operations, visual merchandising, stockroom, risk management & safety.
• Moderate knowledge of industry/retail operations and applying this knowledge to create solutions.
• Advanced selling experience and comprehensive industry understanding.
• Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodation.
• Comfortable with or willingness to learn technology (such as hand-held and mobile devices).
• Strong communication skills.
• Can stand, walk, bend and lift cartons weighing up to 25 lbs./ 12kgs during each work shift with or without accommodation.

Responsibilities

• Ensure all teammates provide great customer service.
• Lead a selling culture and enhance the customer experience.
• Recognize and reward performance.
• Coach, train, and support teammates.
• Manage loss prevention, safety, and audit expectations and results.
• Ensure the store is neat, clean, and well-stocked.
• Open and close the store when necessary.
• Support in driving sales and retail/omni KPI target achievement.
• Act as the leader on duty and consistently models the brand’s Athlete service standards and selling behaviors.
• Provide in-depth information related to a wide portfolio of technical products.
• Partner with rest of store leadership in maintaining standards covering merchandise and floor sets.
• Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs.
• Build Athlete loyalty through in-store experience, using various available applications.
• Effectively communicate with athletes, teammates, and leadership.
• Assume Stock Keyholder responsibilities as necessary.
• Perform other tasks as assigned by management.

Skills

Strong communication skills

Retail/customer service experience

Leadership potential

Education

High school degree or equivalent

Job description

Under Armour is seeking a Sales Keyholder at our Massachusetts location to drive daily sales, coach teammates, and maintain high-energy customer experiences on the floor.

You will support leadership, open/close procedures, and inventory control while upholding our Athlete service standards. The ideal candidate has 1+ year retail experience and strong communication skills, with flexibility for evenings, weekends, and holidays.