Retail Sales Lead & Customer Experience Champion

Rack Room Shoes; Nags Head (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Rack Room Shoes in North Carolina is seeking a team member to uphold our service standards, assist customers, and lead by example in accuracy and professionalism. You will process sales, handle cash, and ensure POS accuracy.

This role focuses on delivering a positive shopping experience, staying informed about promotions, maintaining merchandise and store presentation, and supporting loss prevention efforts.

Qualifications

• Interpersonal skills necessary to deal effectively with customers and staff.
• Basic communication, organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of the policies and procedures.
• Basic visual merchandising skills and understanding of store presentation standards.

Responsibilities

• Create an excellent shopping experience for customers through service standards.
• Maintain awareness of current sales promotions.
• Maintain merchandise presentation and stock organization.
• Develop product knowledge and fitting skills.
• Participate in inventories, shipping/receiving, and stock placement.
• Process sales at POS and ensure shoes are matched and processed per policy.

Skills

Interpersonal skills

Communication skills

Organization

Math skills

Retail sales experience

Cash handling

Tools

POS terminal

Job description

Rack Room Shoes in North Carolina is seeking a team member to uphold our service standards, assist customers, and lead by example in accuracy and professionalism. You will process sales, handle cash, and ensure POS accuracy.

This role focuses on delivering a positive shopping experience, staying informed about promotions, maintaining merchandise and store presentation, and supporting loss prevention efforts.