Retail Sales Lead - Customer Experience Architect

192 Savage X Retail; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Savage X Inc. is seeking a Retail Sales Lead for our The Galleria location in Houston to support Store Leadership in building an inclusive, high-performing team and delivering a best-in-class Savage X Fenty customer experience.

You will drive results by coaching the sales team, maintaining visual standards, and leveraging technology to enhance the guest journey while aligning with company values and policies.

Qualifications

• Retail experience in a high-volume environment.
• Strong verbal and written communication skills.
• Ability to lead through ambiguity while managing multiple initiatives.
• Comfort with technology as part of daily responsibilities.
• Organizational mindset with urgency and attention to detail.
• Self-directed and highly motivated to own tasks.

Responsibilities

• Uphold an inclusive store culture reflective of Savage X brand values.
• Partner with Store Leaders to deliver a meaningful customer journey with strong visuals and tech support.
• Achieve KPI targets and budgets by driving accountability for performance.
• Address business opportunities and risks with a growth mindset with cross-functional teams.
• Engage guests and VIP members with a service-focused experience.
• Provide training and feedback to the store team on customer service and standards.
• Inspire sales advisors to meet individual and team targets.
• Maintain visual merchandising standards per VM guides and floorset expectations.
• Serve as a resource for product knowledge, compliance, and internal communication.
• Maintain and achieve personal performance targets.

Skills

Retail experience

Communication skills

Lead through ambiguity

Tech-savvy

Time management

Self-motivated

Flexible schedule

Work hours based on needs

Job description

Savage X Inc. is seeking a Retail Sales Lead for our The Galleria location in Houston to support Store Leadership in building an inclusive, high-performing team and delivering a best-in-class Savage X Fenty customer experience.

You will drive results by coaching the sales team, maintaining visual standards, and leveraging technology to enhance the guest journey while aligning with company values and policies.