Retail Sales & Guest Experience Associate

Caesars Entertainment; Las Vegas (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Caesars Palace in Las Vegas, NV is seeking a Retail Sales Associate to deliver outstanding guest service and drive merchandise sales across the property’s retail stores.

You will greet guests, process transactions, restock, and maintain visual standards while collaborating with a team to ensure a seamless guest experience. This on-site role requires energy, reliability, and a customer-first mindset.

Qualifications

• Knowledge of customer service standards and selling techniques.
• Ability to learn information regarding products, rewards programs, and hotel amenities.
• Ability to operate cash registers and process transactions accurately.
• Strong communication skills for guests, associates, and supervisors.
• Dependable attendance and punctuality per company guidelines.

Responsibilities

• Maintain customer service levels per Total Service standards.
• Acknowledge and greet guests with a smile.
• Be knowledgeable about the Total Rewards program and hotel amenities.
• Assist guests in finding products and call other stores if needed.
• Promote selling of merchandise and upsell products.
• Maintain merchandise and store cleanliness to visuals standards.
• Communicate daily activities to the next shift and Supervisor on Duty.
• Assist with inventory counts and stock replenishment as requested.

Skills

Customer service

Cashier operation

Teamwork

Communication

Attendance

Tools

Cash registers

Job description

Caesars Palace in Las Vegas, NV is seeking a Retail Sales Associate to deliver outstanding guest service and drive merchandise sales across the property’s retail stores.

You will greet guests, process transactions, restock, and maintain visual standards while collaborating with a team to ensure a seamless guest experience. This on-site role requires energy, reliability, and a customer-first mindset.