Retail Sales Floor Associate

goodwillmiddletn; Fayetteville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Middle Tennessee is seeking a Retail Sales Floor Associate to help maintain a clean, organized, and inviting store environment during shifts. You will assist shoppers, handle POS transactions, and support merchandising to ensure an outstanding shopping experience.

Under supervision, you will follow established procedures, maintain safety, and contribute to a positive team environment. A high school diploma is preferred, with prior retail or customer service experience beneficial.

Qualifications

• High school diploma or equivalent preferred.
• Prior retail or customer service experience is a plus.
• Ability to handle cash transactions accurately and follow POS procedures.

Responsibilities

• Maintain a clean, organized, and welcoming store environment.
• Greet and assist shoppers, process transactions efficiently at the front end.
• Support merchandising and ensure product presentation meets standards.
• Follow safety guidelines and store policies during all shifts.
• Be flexible with scheduling, including evenings and weekends.

Skills

Customer service

Cash handling

Attention to detail

People skills

Education

High School Diploma or equivalent preferred

Tools

POS system

Job description

Job Location

Fayetteville

Job Summary

The Retail Sales Floor Associate supports a consistently positive shopper experience by helping maintain a clean, organized, well merchandised, and welcoming store environment during assigned shifts. This role focuses on providing friendly, efficient service through point of sale transactions, sales floor standards, merchandising, and overall store readiness, while following established processes aligned with Goodwill's mission of Changing Lives through Education, Training, and Employment.

Under the direction of store management, this role focuses on consistent task completion and excellent shopper service, supporting sales floor and front-end operations to ensure the store remains clean, organized, and easy to navigate throughout the day, grounded in Goodwill's values of Teamwork, Respect, Uprightness, and Empowerment.

Job Description

Essential Functions

Shopper Experience

Support the delivery of a consistently positive shopper experience during assigned shifts by helping maintain a clean, organized, and welcoming store environment.

Provide a world‑class shopper experience by Greeting, Respecting, Engaging, Assisting, and Thanking every shopper.

Accurately process point‑of‑sale transactions while delivering friendly, efficient service and supporting smooth customer flow at the front end.

Support shop‑ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines.

Maintain cleanliness, organization, and safety across all shopper‑facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.

Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner.

Support signage placement, price accuracy, fixture organization, and product presentation by following established processes and reporting concerns to store leadership.

Store Readiness & Daily Operations

Complete assigned tasks to support overall store readiness, including recovery, merchandising support, and basic housekeeping throughout the shift.

Support opening and closing routines assigned to ensure the store is ready to serve shoppers at the beginning and end of each day.

Assist with basic backroom, production, or operational support tasks as directed by store leadership.

Compliance, Safety & Operational Standards

Follow all company policies, safety guidelines, and operational procedures during assigned shifts.

Practice safe work behaviors and report hazards, incidents, or concerns to store management.

Follow cash‑handling, pricing integrity, and loss‑prevention procedures to support a safe and compliant shopping environment.

Schedule & Flexibility

Maintain a flexible schedule, including evenings, weekends, and holidays.

Perform other duties as assigned to support overall store operations.

Minimum Qualifications

Required Skills

Education

High School Diploma or equivalent preferred.

Experience

Prior retail, customer service, or production experience preferred, but not required.

Knowledge and Skills

Ability to deliver friendly, respectful, and helpful shopper service.

Ability to follow established processes, procedures, and safety guidelines.

Basic math skills and attention to detail for accurate transactions.

Ability to stand, walk, bend, and lift as required in a retail environment.

Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

High School Diploma or equivalent preferred.

Previous retail, customer service, or production experience preferred.

Experience working in fast‑paced, high‑volume environments preferred.

Prior nonprofit or mission‑based retail experience is a plus.

Experience operating a point‑of‑sale system or handling cash transactions preferred.

Bilingual language skills are preferred.