Retail Sales Floor Associate

Goodwill Industries of Middle Tennessee, Inc.; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation & Sick Leave

Employee Assistance Program

Paid Bereavement Leave

Job summary

Goodwill Industries of Middle Tennessee is seeking a Retail Sales Floor Associate to support a positive shopper experience by keeping the store clean, organized, and well merchandised. You will handle front-end transactions, assist customers, and ensure merchandise presentation aligns with established standards throughout your shift.

You’ll work under store management to open/close routines, follow safety guidelines, and help maintain a welcoming environment that reflects Goodwill’s mission of

Qualifications

• High School Diploma or equivalent preferred.
• Experience in retail, customer service, or production preferred.
• Ability to deliver friendly, respectful shopper service.
• Follow established processes, procedures, and safety guidelines.
• Basic math skills and attention to detail for accurate transactions.
• Ability to stand, walk, bend, and lift as required in a retail environment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Support the delivery of a consistently positive shopper experience by maintaining a clean, organized store environment.
• Greet, respect, engage, assist, and thank every shopper.
• Process point-of-sale transactions and manage customer flow at the front end.
• Support shop-ready merchandising standards through timely recovery and basic replenishment.
• Maintain cleanliness, organization, and safety across shopper-facing areas.
• Assist shoppers with questions, product location, fitting rooms, and checkout needs.
• Support signage placement, price accuracy, fixture organization, and product presentation.
• Complete assigned tasks to support overall store readiness, including recovery and merchandising support.
• Support opening and closing routines to ensure the store is ready at the start and end of day.
• Follow cash-handling, pricing integrity, and loss-prevention procedures.
• Maintain a flexible schedule, including evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Basic math

Flexibility

Physical stamina

Education

High School Diploma

Job description

Job Summary

The Retail Sales Floor Associate supports a consistently positive shopper experience by helping maintain a clean, organized, well merchandised, and welcoming store environment during assigned shifts. This role focuses on providing friendly, efficient service through point-of-sale transactions, sales floor standards, merchandising, and overall store readiness, while following established processes aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment. Under the direction of store management, this role focuses on consistent task completion and excellent shopper service, supporting sales floor and front‑end operations to ensure the store remains clean, organized, and easy to navigate throughout the day, grounded in Goodwill’s values of Teamwork, Respect, Uprightness, and Empowerment.

Job Description

Essential Functions

Shopper Experience

• Support the delivery of a consistently positive shopper experience during assigned shifts by helping maintain a clean, organized, and welcoming store environment.
• Provide a world-class shopper experience by Greeting, Respecting, Engaging, Assisting, and Thanking every shopper.
• Accurately process point-of-sale transactions while delivering friendly, efficient service and supporting smooth customer flow at the front end.
• Support shop‑ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines.
• Maintain cleanliness, organization, and safety across all shopper‑facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.
• Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner.
• Support signage placement, price accuracy, fixture organization, and product presentation by following established processes and reporting concerns to store leadership.

Store Readiness & Daily Operations

• Complete assigned tasks to support overall store readiness, including recovery, merchandising support, and basic housekeeping throughout the shift.
• Support opening and closing routines assigned to ensure the store is ready to serve shoppers at the beginning and end of each day.
• Assist with basic backroom, production, or operational support tasks as directed by store leadership.

Compliance, Safety & Operational Standards

• Follow all company policies, safety guidelines, and operational procedures during assigned shifts.
• Practice safe work behaviors and report hazards, incidents, or concerns to store management.
• Follow cash-handling, pricing integrity, and loss‑prevention procedures to support a safe and compliant shopping environment.

Schedule & Flexibility

• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as assigned to support overall store operations.

Minimum Qualifications

• Required Skills Education High School Diploma or equivalent preferred.
• Experience Prior retail, customer service, or production experience preferred, but not required.
• Knowledge and Skills Ability to deliver friendly, respectful, and helpful shopper service.
• Ability to follow established processes, procedures, and safety guidelines.
• Basic math skills and attention to detail for accurate transactions.
• Ability to stand, walk, bend, and lift as required in a retail environment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• High School Diploma or equivalent preferred.
• Previous retail, customer service, or production experience preferred.
• Experience working in fast-paced, high-volume environments preferred.
• Prior nonprofit or mission‑based retail experience is a plus.
• Experience operating a point-of-sale system or handling cash transactions preferred.
• Bilingual language skills are preferred.

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.

Full-Time Benefits

• Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday, & Sick Leave, Paid Bereavement Leave, Employee Assistance Program

Part-Time Benefits

• 403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program