Retail Sales Floor Associate

goodwillmiddletn; United States; On-site; USD 24,000 - 30,000; Full time

Job summary

Goodwill MiddletN is seeking a Retail Sales Floor Associate to help create a welcoming store environment, process transactions, and uphold merchandising standards throughout the shift.

The role emphasizes teamwork, customer care, and compliance with safety guidelines, with a flexible schedule including evenings and weekends.

Qualifications

• Friendly, respectful customer service and clear communication.
• Ability to follow established procedures, safety guidelines and policies.
• Basic math skills for accurate cash handling and transactions.
• Ability to stand, walk, bend, and lift as required in a retail environment.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Deliver a consistently positive shopper experience and maintain a clean, organized store.
• Process POS transactions with efficiency and courtesy to ensure smooth customer flow.
• Support merchandising, replenishment, and presentation to keep shelves looking fresh.
• Assist with opening/closing routines and basic backroom tasks as directed by leadership.
• Follow safety, loss-prevention, and cash-handling procedures at all times.

Skills

Friendly shopper service

Process adherence & safety

Basic math & transactions

Mobility & stamina

Flexible schedule

Education

High School Diploma or equivalent

Tools

Point‑of‑sale (POS) system

Job description

Job Location

North Nolensville Pike

Job Summary

The Retail Sales Floor Associate supports a consistently positive shopper experience by helping maintain a clean, organized, well merchandised, and welcoming store environment during assigned shifts. This role focuses on providing friendly, efficient service through point‑of‑sale transactions, sales floor standards, merchandising, and overall store readiness, while following established processes aligned with Goodwill's mission of Changing Lives through Education, Training, and Employment.

Under the direction of store management, this role focuses on consistent task completion and excellent shopper service, supporting sales floor and front‑end operations to ensure the store remains clean, organized, and easy to navigate throughout the day, grounded in Goodwill's values of Teamwork, Respect, Uprightness, and Empowerment.

Job Description

Essential Functions

Shopper Experience

• Support the delivery of a consistently positive shopper experience during assigned shifts by helping maintain a clean, organized, and welcoming store environment.
• Provide a world‑class shopper experience by Greeting, Respecting, Engaging, Assisting, and Thanking every shopper.
• Accurately process point‑of‑sale transactions while delivering friendly, efficient service and supporting smooth customer flow at the front end.
• Support shop‑ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines.
• Maintain cleanliness, organization, and safety across all shopper‑facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.
• Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner.
• Support signage placement, price accuracy, fixture organization, and product presentation by following established processes and reporting concerns to store leadership.

Store Readiness & Daily Operations

• Complete assigned tasks to support overall store readiness, including recovery, merchandising support, and basic housekeeping throughout the shift.
• Support opening and closing routines assigned to ensure the store is ready to serve shoppers at the beginning and end of each day.
• Assist with basic backroom, production, or operational support tasks as directed by store leadership.

Compliance, Safety & Operational Standards

• Follow all company policies, safety guidelines, and operational procedures during assigned shifts.
• Practice safe work behaviors and report hazards, incidents, or concerns to store management.
• Follow cash‑handling, pricing integrity, and loss‑prevention procedures to support a safe and compliant shopping environment.

Schedule & Flexibility

• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as assigned to support overall store operations.

Minimum Qualifications

Required Skills

Education

• High School Diploma or equivalent preferred.

Experience

• Prior retail, customer service, or production experience preferred, but not required.

Knowledge and Skills

• Ability to deliver friendly, respectful, and helpful shopper service.
• Ability to follow established processes, procedures, and safety guidelines.
• Basic math skills and attention to detail for accurate transactions.
• Ability to stand, walk, bend, and lift as required in a retail environment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• High School Diploma or equivalent preferred.
• Previous retail, customer service, or production experience preferred.
• Experience working in fast‑paced, high‑volume environments preferred.
• Prior nonprofit or mission‑based retail experience is a plus.
• Experience operating a point‑of‑sale system or handling cash transactions preferred.
• Bilingual language skills are preferred.