Retail Sales Floor Associate

Goodwill Industries of Middle Tennessee, Inc.; Brentwood (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday & Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. seeks a Retail Sales Floor Associate to support a positive shopper experience by maintaining a clean, organized store environment during assigned shifts, handling point-of-sale transactions, merchandising, and overall store readiness, while aligning with Goodwill’s mission.

The role emphasizes teamwork, respect, and empowerment, with a flexible schedule including evenings, weekends, and holidays, and full-time benefits available.

Qualifications

• Ability to deliver friendly, respectful, and helpful shopper service.
• Ability to follow established processes, procedures, and safety guidelines.
• Basic math skills and attention to detail for accurate transactions.
• Ability to stand, walk, bend, and lift as required in a retail environment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Support the delivery of a consistently positive shopper experience during assigned shifts by helping maintain a clean, organized, and welcoming store environment.
• Provide a world-class shopper experience by Greeting, Respecting, Engaging, Assisting, and Thanking every shopper.
• Accurately process point-of-sale transactions while delivering friendly, efficient service and supporting smooth customer flow at the front end.
• Support shop-ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines.
• Maintain cleanliness, organization, and safety across all shopper-facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.
• Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner.
• Support signage placement, price accuracy, fixture organization, and product presentation by following established processes and reporting concerns to store leadership.
• Complete assigned tasks to support overall store readiness, including recovery, merchandising support, and basic housekeeping throughout the shift.
• Support opening and closing routines assigned to ensure the store is ready to serve shoppers at the beginning and end of each day.
• Assist with basic backroom, production, or operational support tasks as directed by store leadership.
• Follow all company policies, safety guidelines, and operational procedures during assigned shifts.
• Practice safe work behaviors and report hazards, incidents, or concerns to store management.
• Follow cash-handling, pricing integrity, and loss-prevention procedures to support a safe and compliant shopping environment.
• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as assigned to support overall store operations.

Skills

Friendly shopper service

Follow processes

Basic math & accuracy

Stand/walk/bend/lift

Flexible schedule

Education

High School Diploma or equivalent

Job description

Job Location: Mill Creek

Job Summary

The Retail Sales Floor Associate supports a consistently positive shopper experience by helping maintain a clean, organized, well merchandised, and welcoming store environment during assigned shifts. This role focuses on providing friendly, efficient service through point-of-sale transactions, sales floor standards, merchandising, and overall store readiness, while following established processes aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment. Under the direction of store management, this role focuses on consistent task completion and excellent shopper service, supporting sales floor and front-end operations to ensure the store remains clean, organized, and easy to navigate throughout the day, grounded in Goodwill’s values of Teamwork, Respect, Uprightness, and Empowerment.

Essential Functions

Shopper Experience Support

Support the delivery of a consistently positive shopper experience during assigned shifts by helping maintain a clean, organized, and welcoming store environment.

Provide a world-class shopper experience by Greeting, Respecting, Engaging, Assisting, and Thanking every shopper.

Accurately process point-of-sale transactions while delivering friendly, efficient service and supporting smooth customer flow at the front end.

Support shop-ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines.

Maintain cleanliness, organization, and safety across all shopper-facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.

Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner.

Support signage placement, price accuracy, fixture organization, and product presentation by following established processes and reporting concerns to store leadership.

Store Readiness & Daily Operations

Complete assigned tasks to support overall store readiness, including recovery, merchandising support, and basic housekeeping throughout the shift.

Support opening and closing routines assigned to ensure the store is ready to serve shoppers at the beginning and end of each day.

Assist with basic backroom, production, or operational support tasks as directed by store leadership.

Compliance, Safety & Operational Standards

Follow all company policies, safety guidelines, and operational procedures during assigned shifts.

Practice safe work behaviors and report hazards, incidents, or concerns to store management.

Follow cash-handling, pricing integrity, and loss-prevention procedures to support a safe and compliant shopping environment.

Schedule & Flexibility

Maintain a flexible schedule, including evenings, weekends, and holidays.

Perform other duties as assigned to support overall store operations.

Minimum Qualifications

Required Skills

Education: High School Diploma or equivalent preferred.

Experience: Prior retail, customer service, or production experience preferred, but not required.

Knowledge and Skills

Ability to deliver friendly, respectful, and helpful shopper service.

Ability to follow established processes, procedures, and safety guidelines.

Basic math skills and attention to detail for accurate transactions.

Ability to stand, walk, bend, and lift as required in a retail environment.

Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• High School Diploma or equivalent preferred.
• Previous retail, customer service, or production experience preferred.
• Experience working in fast-paced, high-volume environments preferred.
• Prior nonprofit or mission-based retail experience is a plus.
• Experience operating a point-of-sale system or handling cash transactions preferred.
• Bilingual language skills are preferred.

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.

Full-Time Benefits

Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday, & Sick Leave, Paid Bereavement Leave, Employee Assistance Program

Part-Time Benefits

403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program