Retail Sales & Customer Experience Pro

Macy's; Waldorf (MD); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Job summary

Macy's is seeking a Retail Selling Colleague to deliver outstanding customer experiences on the sales floor and fitting rooms. You will blend selling with genuine hospitality, understand customer needs, and connect them with products and services to drive loyalty and sales.

Today's role focuses on friendly engagement, product knowledge, and teamwork. You will help keep the store clean, organized, and inviting while contributing to a high‑energy, customer‑first culture.

Qualifications

• No formal education or experience required.
• Flexibility with weekend and evening availability.
• Ability to read and follow employment policies in English.

Responsibilities

• Greet and connect with customers in a friendly, genuine way.
• Recommend products by asking questions to identify needs.
• Offer options and solutions to complete the sale.
• Wrap up the shopping journey and celebrate purchases with customers.

Skills

Product Knowledge

Communication

Sales

Technology

Continuous Learning

Interpersonal Skills

Collaboration

Job description

Macy's is seeking a Retail Selling Colleague to deliver outstanding customer experiences on the sales floor and fitting rooms. You will blend selling with genuine hospitality, understand customer needs, and connect them with products and services to drive loyalty and sales.

Today's role focuses on friendly engagement, product knowledge, and teamwork. You will help keep the store clean, organized, and inviting while contributing to a high‑energy, customer‑first culture.