Retail Sales & Customer Experience Associate

Kirkland's, Inc.; Edwardsville (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Sick Time

401k Retirement Savings Plan

Job summary

Kirkland’s, Inc. is seeking a Sales Associate to deliver an exceptional shopping experience by applying our customer service model and assisting with operations and merchandising under the guidance of the store management team.

You will help drive sales by selling, cashiering, replenishing, setting floorsets, and maintaining a clean, organized sales floor while upholding Kirkland’s values of Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.

Qualifications

• Energetic, people and results oriented.
• Ability to work weekends, holidays and evenings.
• Ability to read and interpret company directives, handbook and manuals.
• Ability to work a flexible schedule to meet the business needs of the store.
• Ability to work independently as well as part of a team.

Responsibilities

• Supports and values Customer Service in both the in store and online (ship to store) shopping experience
• Actively engages with all customers modeling exceptional selling behaviors
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
• Proactively engages with customers, reads cues and responds appropriately
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Achieves or exceeds goals associated with company initiatives and programs.
• Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
• Assists in maintaining an efficient and organized salesfloor and stockroom
• Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• May perform other duties as necessary

Job description

Kirkland’s, Inc. is seeking a Sales Associate to deliver an exceptional shopping experience by applying our customer service model and assisting with operations and merchandising under the guidance of the store management team.

You will help drive sales by selling, cashiering, replenishing, setting floorsets, and maintaining a clean, organized sales floor while upholding Kirkland’s values of Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.