Retail Sales & Customer Experience Advocate

EXPRESS; Las Vegas (NV); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Merchandise discount

Paid Time Off

Parental leave

Express merchandise discount

Learn & Earn

YouDecide benefits

Job summary

PHOENIX Retail, LLC, operating the Express brand, is seeking a Retail Sales Associate for the Fashion Show store. You will deliver a great in-store experience and assist with stocking, cleaning, and merchandising.

The role requires a high school diploma or equivalent, 0–2 years retail experience, and comfort with iPad/POS systems. Availability includes nights and weekends; part-time and full-time positions offer medical coverage, 401(k) matches, and merchandise discounts.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0-2 of relevant job experience - minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or elevate further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Communication

Teamwork

Tech proficiency

Education

High School or Equivalent

Tools

iPad

POS systems

Job description

PHOENIX Retail, LLC, operating the Express brand, is seeking a Retail Sales Associate for the Fashion Show store. You will deliver a great in-store experience and assist with stocking, cleaning, and merchandising.

The role requires a high school diploma or equivalent, 0–2 years retail experience, and comfort with iPad/POS systems. Availability includes nights and weekends; part-time and full-time positions offer medical coverage, 401(k) matches, and merchandise discounts.