Retail Sales Clerk II - Holladay

State of Utah; Holladay (UT); On-site; USD 20,000 - 29,000; Full time

Job summary

State of Utah's Department of Alcoholic Beverage Services is seeking a Retail Sales Clerk for an in-office position in Holladay, UT. The role requires strong customer service, compliance, and POS skills, with shifts across days including weekends and holidays off.

The position offers a full-time schedule, an hourly wage of $18.02, and on-site responsibilities such as stocking, customer assistance, and loss-prevention measures.

Qualifications

• Age: 21 years or older.
• Physical: able to lift up to 50 pounds.
• Schedule: flexible schedule, including various shifts Monday through Saturday 8:00 AM–11:00 PM.
• Background: able to pass a criminal background check.
• Communication: ability to speak clearly and understand spoken information.

Responsibilities

• Customer Engagement: Greet and assist customers in finding products, making selections, and sharing product knowledge.
• Compliance & Safety: Verify IDs to ensure sales to customers 21+, screen for intoxication, and maintain situational awareness for loss prevention.
• Point of Sale: Process transactions at a cash register, handle cash/card payments, give correct change, and balance till end of shift.
• Inventory & Order Fulfillment: Receive, inspect, store, and display merchandise; fill wholesale liquor orders for clubs, restaurants, and hotels as required.
• Store Operations: Keep the facility clean, safe, and orderly; assist with inventory spot-checks and support store operations during peak times.

Skills

Customer service

Communication

Attention to detail

Teamwork

Job description

FT / PT Status – Full-Time Salary – $18.02 - $18.02 Hourly Wage Remote Work / In-Office – In-Office / On-Site Recruiter – Jessica Camp | [e-mail] Application Deadline – 11/9/2026*

• This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received.

If you enjoy a fast-paced retail environment, working with the public, and desire Sundays and Holidays off, consider employment with the Department of Alcoholic Beverage Services—the most "spirited" agency in the state!

We're seeking individuals with strong work ethics, who thrive in a challenging, dynamic work environment, offering the chance to enhance your leadership skills. Join us for a fulfilling career experience!

Don't miss out on this opportunity to become part of our "spirited" team.

Key Responsibilities

As a Retail Sales Clerk, you will c ontribute to the department's service-focused mission by providing superior customer service to the public. Daily responsibilities include:

• Customer Engagement: Greet and assist customers in finding products, making selections, and sharing product knowledge.
• Compliance & Safety: Strictly verify IDs to ensure all sales are made only to customers 21 and over, screen for intoxication, and maintain situational awareness for loss prevention.
• Point of Sale: Process transactions accurately at a cash register, handle cash and card payments, give correct change, and balance the till at the end of a shift.
• Inventory & Order Fulfillment: Assist in receiving, inspecting, storing, and displaying merchandise. Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
• Store Operations: Maintain the facility in a clean, orderly, and safe condition (including occasional light maintenance like clearing sidewalks). Assist with inventory spot-checks and help support store operations during peak times or in the absence of management.

Qualifications

Minimum Requirements

• Age: 21 years of age or older.
• Physical: Able to lift up to 50 pounds.
• Schedule: Able to work a flexible schedule, including various shifts Monday through Saturday from 8:00 AM to 11:00 PM.
• Background: Able to pass a criminal background check.
• Communication: The ability to speak clearly and understand spoken information effectively.
• Customer Service: Able to provide excellent customer service by assessing customer needs and meeting high quality standards.

Preference(s)

• Preference may be given to current employees of the Department of Alcoholic Beverage Services.

Key Competencies for Success

Communication & Interpersonal Skills

• Active Listening & Speaking: Ability to give full attention to customers and team members, ask thoughtful questions, and convey information clearly and professionally.
• Persuasion & Negotiation: Skilled at influencing positive outcomes, guiding conversations, and helping to reconcile differences or objections.
• Interpersonal Awareness: Strong ability to understand customer reactions, maintain situational awareness, and respond with tact and professionalism in a fast-paced environment.

Problem Solving & Teamwork

• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to daily challenges.
• Problem Sensitivity: A proactive mindset with the ability to quickly recognize when something is wrong—or likely to go wrong and address it early.
• Service Orientation: A helpful, positive attitude with a strong focus on actively looking for ways to assist customers and support the team.

Driving the Customer Experience

• Product Knowledge & Promotion: Ability to learn our product inventory, conduct casual product demonstrations or recommendations, and utilize basic sales techniques to enhance the customer shopping experience.
• Customer Service Excellence: Dedicated to assessing customer needs, ensuring high standards of service quality, and proactively handling customer feedback to ensure a positive visit.

Supplemental Information

• Physical Requirements.
• Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.

About The Role

Location –
1814 E. Murray Holladay Road
Holladay, Utah, 84117
United States

Background Check Required – You must successfully pass a criminal history check.

Schedule Code – B - Competitive Career Service

ABS stores are closed on Sundays and all state and federal holidays.

Why You Should Join Our Team

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

At DABS, We Offer Something Rare In The Industry

• Guaranteed Time Off: All our stores are closed on Sundays and all state/federal holidays.
• Stability & Growth: We are a statewide agency focused on modernizing technology and investing in our workforce.
• Total Rewards: Enjoy the security of being a State of Utah employee, which includes a comprehensive benefits package, retirement options, and a culture that values service excellence.

For more information about the Department of Alcoholic Beverage Services please visit our website at https:/ abs.utah.gov/.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].