Retail Sales Clerk II - Layton

State of Utah; Layton (UT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Job stability

Career growth

Meaningful work

Job summary

The Utah Department Of Alcoholic Beverage Services (DABS) is seeking a Retail Sales Clerk to provide excellent customer service in a fast-paced, on-site setting. You will engage customers, verify ages, process transactions at the POS, and help manage store inventory and displays.

This role emphasizes safety, compliance, and teamwork, with a schedule across multiple shifts. It offers a standard state benefit package and opportunities for growth within the department.

Qualifications

• Age 21 years or older.
• Able to lift up to 50 pounds.
• Flexible schedule including various shifts Monday through Saturday 8:00 AM–10:00 PM.
• Must pass a criminal background check.
• Clear spoken communication.
• Provide excellent customer service by assessing needs and meeting quality standards.

Responsibilities

• Greet and assist customers, help with product selections and share product knowledge.
• Strictly verify IDs to ensure sales to those 21+, monitor for intoxication, support loss prevention.
• Process transactions accurately at the cash register, handle cash/card payments, give correct change, balance till.
• Assist in receiving, inspecting, storing, and displaying merchandise, fill wholesale liquor orders as needed.
• Maintain a clean, safe store environment and support operations during peak times.

Skills

Customer service

Communication

Flexible schedule

POS system

Tools

POS system

Job description

FT / PT Status – Full-Time

Benefits Eligibility – This position is eligible for a full benefits package.

Salary – $18.02 - $ Hourly Wage

Remote Work / In-Office – In-Office / On-Site

Recruiter – Jessica Camp | [e-mail]

Application Deadline – 11/1/2026*

• This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Are you a customer service professional looking to elevate your leadership skills—without sacrificing your Sundays and holidays?

The Department of Alcoholic Beverage Services is seeking dedicated individuals with a strong work ethic to join our fast-paced retail team.

If you thrive on public engagement and want a rewarding career with opportunities for growth, pour your energy into the most 'spirited' agency in the state.

Key Responsibilities

Responsibilities

As a Retail Sales Clerk, you will contribute to the department's service-focused mission by providing superior customer service to the public. Daily responsibilities include:

• Customer Engagement: Greet and assist customers in finding products, making selections, and sharing product knowledge.
• Compliance & Safety: Strictly verify IDs to ensure all sales are made only to customers 21 and over, screen for intoxication, and maintain situational awareness for loss prevention.
• Point of Sale: Process transactions accurately at a cash register, handle cash and card payments, give correct change, and balance the till at the end of a shift.
• Inventory & Order Fulfillment: Assist in receiving, inspecting, storing, and displaying merchandise. Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
• Store Operations: Maintain the facility in a clean, orderly, and safe condition (including occasional light maintenance like clearing sidewalks). Assist with inventory spot-checks and help support store operations during peak times or in the absence of management.

Qualifications

Minimum Requirements

• Age: 21 years of age or older.
• Physical: Able to lift up to 50 pounds.
• Schedule: Able to work a flexible schedule, including various shifts Monday through Saturday from 8:00 AM to 10:00 PM.
• Background: Able to pass a criminal background check.
• Communication: The ability to speak clearly and understand spoken information effectively.
• Customer Service: Able to provide excellent customer service by assessing customer needs and meeting high quality standards.

Preference(s)

• Preference may be given to current employees of the Department of Alcoholic Beverage Services.

Key Competencies for Success

Communication & Interpersonal Skills

• Active Listening & Speaking: Ability to give full attention to customers and team members, ask thoughtful questions, and convey information clearly and professionally.
• Persuasion & Negotiation: Skilled at influencing positive outcomes, guiding conversations, and helping to reconcile differences or objections.
• Interpersonal Awareness: Strong ability to understand customer reactions, maintain situational awareness, and respond with tact and professionalism in a fast-paced environment.

Problem Solving & Teamwork

• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to daily challenges.
• Problem Sensitivity: A proactive mindset with the ability to quickly recognize when something is wrong—or likely to go wrong—and address it early.
• Service Orientation: A helpful, positive attitude with a strong focus on actively looking for ways to assist customers and support the team.

Driving the Customer Experience

• Product Knowledge & Promotion: Ability to learn our product inventory, conduct casual product demonstrations or recommendations, and utilize basic sales techniques to enhance the customer shopping experience.
• Customer Service Excellence: Dedicated to assessing customer needs, ensuring high standards of service quality, and proactively handling customer feedback to ensure a positive visit.

Supplemental Information

Physical Requirements

Work requires physical exertion.

May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time. Extensive standing/walking (approx. 70%/30% of shift). Must lift, pull, push, and carry 50 lbs. frequently. Requires constant balancing, grasping, and finger dexterity. Frequent bending, stooping, kneeling, twisting, reaching, and seeing. Requires frequent talking, hearing, and hand/wrist/arm use. Tools: POS, box cutter, hand truck. Walk on either level or uneven surface frequently. Occasional climbing.

About The Role

Location

625 W 600 N

Layton, Utah, 84041

United States

Background Check Required – Yes

Drug Test Required – No

Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

At The Utah Department Of Alcoholic Beverage Services (DABS), We Provide You With Great Experiences Through Our Unique Setting That Crosses Between a Retail Business And a Government Agency. This Hybrid Environment Offers Something Rare In The Industry

Guaranteed Time Off: All our stores are closed on Sundays and all state/federal holidays.

Stability & Growth: We are a statewide agency focused on modernizing technology and investing in our workforce.

Total Rewards: Enjoy the security of being a State of Utah employee, which includes a comprehensive benefits package, retirement options, and a culture that values service excellence.

For more information about the Department of Alcoholic Beverage Services please visit our website at https:/abs.utah.gov/.

EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].