Retail Sales Associate - World-Class Service & POS Pro

The Paper Store; Middletown (RI); On-site; USD 28,000 - 38,000; Full time

Job summary

The Paper Store in Middletown is seeking a friendly Sales Associate to deliver world class service in a fast-paced retail environment. You will greet customers, explain product features, maintain merchandising standards, ring up transactions, stock shelves, and support store initiatives.

The role emphasizes teamwork, reliability, and a commitment to guest satisfaction, with opportunities to grow within the company and contribute to a positive store culture in Rhode Island.

Qualifications

• Previous experience in specialty retail is preferred, but not required.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Ability to multitask while being attentive to customers and remaining flexible to the needs of the business.
• Possess an ability to work well in a team environment.
• Proficient in using Microsoft Office and POS Systems.
• Ability to stand for long periods of time.
• Professional conduct, demeanor and attire, in compliance with company dress code.
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS brand ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Enthusiastically participate in training and development as required utilizing all training resources
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Maintain store maintenance and cleanliness standards
• Complete all other tasks as directed by store management in assigned time frame
• Comply with all company policies and procedures

Skills

Customer service

Sales

Multi-tasking

Teamwork

POS interaction

Tools

POS Systems

Microsoft Office

Job description

The Paper Store in Middletown is seeking a friendly Sales Associate to deliver world class service in a fast-paced retail environment. You will greet customers, explain product features, maintain merchandising standards, ring up transactions, stock shelves, and support store initiatives.

The role emphasizes teamwork, reliability, and a commitment to guest satisfaction, with opportunities to grow within the company and contribute to a positive store culture in Rhode Island.