Retail Sales Associate - Laguna Gateway Center

Old Navy; Elk Grove (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Join a forward-thinking company that values customer engagement and service excellence. In this role, you will connect with customers, offering insights and support to enhance their shopping experience. Your expertise in products and ability to communicate effectively will help build brand loyalty and deliver a premium experience. You will be part of a team that thrives on collaboration and continuous improvement, making a significant impact on customer satisfaction. If you are passionate about retail and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Good communicator with technology skills to engage customers.
• Problem solver focused on continuous improvement and feedback.
• Able to learn procedures quickly and apply feedback.

Responsibilities

• Provide excellent customer service and product expertise.
• Assist customers with style suggestions and loyalty programs.
• Support various operational processes on the sales floor.
• Educate customers about loyalty programs to build brand loyalty.
• Leverage omni-channel options to ensure a seamless shopping experience.
• Support sales floor, fitting room, checkout and back-of-house operations as needed.

Skills

Customer Service

Communication Skills

Problem Solving

Technology Utilization

Tools

POS system

Merchandise knowledge

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training