Retail Sales Associate - Point West Plaza

Gap Inc; United States; On-site; USD 29,000 - 37,000; Full time

Job summary

Gap Inc is seeking a customer-focused associate to energize shoppers with product knowledge and styling guidance. You will educate customers on current merchandise, store promotions, and events while delivering a premium brand experience that drives loyalty and productivity.

As part of the team, you’ll help customers on the sales floor, assist with fitting rooms and checkout, and support back-of-house processes as needed, using POS systems and digital tools to ensure smooth operations.

Qualifications

• Excellent customer service skills and a friendly, approachable attitude.
• Able to quickly learn and apply brand selling behaviors and store standards.
• Strong communication and problem-solving abilities to assist customers and coworkers.

Responsibilities

• Provide outstanding customer service and educate customers about products.
• Assist customers, locate merchandise, and answer questions accurately and efficiently.
• Offer styling ideas and use displays for inspiration to drive sales.
• Promote loyalty programs and use omni-channel tools to enhance shopping experience.
• Support sales floor operations, fitting rooms, checkout, and back-of-house tasks as needed.

Skills

Brand knowledge

Customer service

Communication

Sales

Tech-savvy

Tools

POS system

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You’ll Do

• All associates are expected to become experts of the brand’s selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training