Retail Sales Associate - Grande Center

Gap Inc.; Rio Grande (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Brand Associate, where your role is vital in creating a memorable shopping experience for customers. You will engage with customers, offering personalized service and product knowledge to enhance brand loyalty. Collaborate with your team to deliver an exceptional omni-channel experience, ensuring every customer feels valued and inspired. This position is perfect for those who thrive in a dynamic environment and are eager to learn and grow. If you are passionate about fashion and customer service, this opportunity is tailored for you.

Qualifications

• Good communicator with a focus on customer engagement.
• Problem solver with a commitment to continuous improvement.

Responsibilities

• Engage customers by providing excellent customer service.
• Support sales floor and assist customers with their needs.

Skills

Customer Service

Communication Skills

Problem Solving

Technology Utilization

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training