Retail Sales Associate - Midtown Village

Old Navy; Tuscaloosa (AL); Presencial; USD 24.000 - 32.000; Jornada completa

Descripción de la vacante

An established industry player is seeking enthusiastic individuals to join their team in delivering exceptional customer service. In this role, you'll be the face of the brand, engaging with customers, providing expert product knowledge, and creating a welcoming shopping experience. Your responsibilities will include assisting customers with their needs, promoting loyalty programs, and supporting various operational processes. If you are a good communicator, a problem solver, and passionate about creating a positive customer experience, this opportunity is perfect for you to shine and grow within a dynamic retail environment.

Formación

• Strong communication skills and ability to engage with customers.
• Problem-solving skills with a focus on continuous improvement.

Responsabilidades

• Provide excellent customer service and connect with customers.
• Assist customers in locating merchandise and answering questions.
• Promote loyalty programs and support various store processes.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, check out, and back of house processes as required.
• Be courteous and responsive to internal/external requests.
• Exchange and verify job-related information to provide support.

Conocimientos

Customer Service

Communication

Problem Solving

Technology Utilization

Descripción del empleo

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in the product and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

1. All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
2. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
3. Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omni-channel offerings to deliver a frictionless customer experience.
6. Support sales floor, fitting room, check out, and back of house processes, as required.
7. Be courteous and responsive to internal/external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

1. Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
2. Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
3. Able to handle customer interactions and potential issues/concerns courteously and professionally.
4. Use basic information-gathering skills to solve problems.
5. Ability to learn procedural knowledge acquired through on-the-job training.