Retail Sales Associate - Southpark S/C

Old Navy; Charlotte (NC); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

50% merchandise discount

Competitive Paid Time Off

Volunteer hours

401(k) plan with matching

Employee stock purchase plan

Medical, dental, vision and life insurance

Job summary

A leading retail brand in Charlotte, NC, seeks a Brand Associate responsible for engaging customers and providing excellent service. You’ll drive sales while promoting loyalty programs and maintaining a positive work environment. Ideal candidates are good communicators passionate about retail and capable of solving problems. The role requires a flexible schedule and offers substantial benefits, including merchandise discounts and a competitive Paid Time Off plan.

Qualifications

• Able to effectively interact with customers and team.
• Customer-focused service provider on and off the sales floor.
• Passionate about retail and thriving in a fast-paced environment.
• Problem solver with a focus on continuous improvement.
• Agreeable to work a flexible schedule.
• Able to utilize retail technologies.
• Able to lift up to 30 lbs.

Responsibilities

• Treat all customers and employees with respect.
• Promote loyalty programs to customers.
• Engage with customers to drive sales.
• Maintain a clean and organized work center.
• Handle customer interactions courteously.
• Execute operational processes efficiently.

Skills

Good communication

Customer service

Problem solving

Retail technology

Flexibility

Job description

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.