Retail Sales Associate - Springfield Commons

Old Navy; Holland (OH); On-site; USD 14,206 - 20,233; Full time

Benefits offered by this job

50% discount on regular-priced merchandise

Competitive Paid Time Off plan

401(k) with company matching

Medical, dental, and vision insurance

Job summary

Old Navy in Holland, Ohio is seeking a Customer Associate to enhance the shopping experience by providing exceptional customer service. In this role, you will engage with customers, educate them on current merchandise, and assist with various store operations.

The ideal candidate will have strong communication skills and a problem-solving mindset. Benefits include a generous merchandise discount and extensive Paid Time Off plans.

Qualifications

• Good communicator with the ability to utilize technology effectively.
• Able to manage customer interactions professionally.
• Willing to learn and use procedural knowledge.

Responsibilities

• Provide excellent customer service and engage with customers.
• Support sales floor processes and assist customers.
• Educate customers about loyalty programs and merchandise.

Skills

Customer service

Communication

Problem solving

Technology use

Job description

About The Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What you'll do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who you are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information‑gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on‑the‑job training

Hourly Range: $12.50 - $12.50

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.