Retail Sales Associate - Polaris T/C

Old Navy; Columbus (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

50% discount on merchandise

Competitive Paid Time Off

401(k) plan with company matching

Stock purchase plan

Medical, dental, vision and life insurance

Job summary

A retail company is looking for a Brand Associate in Columbus, Ohio. This role involves engaging and connecting with customers to enhance their shopping experience while providing excellent customer service. Responsibilities include promoting brand loyalty, maintaining store organization, and collaborating with leadership to achieve store goals. Applicants should be good communicators, customer-focused, and open to feedback. The position offers a merchandise discount, competitive Paid Time Off, and benefits including medical and retirement plans.

Qualifications

• Good communicator with the ability to interact effectively with customers.
• Customer-focused service provider on and off the sales floor.
• Passionate about retail and thriving in a fast-paced environment.
• Flexibility to work varying schedules including holidays and weekends.

Responsibilities

• Engage with customers to drive sales and service.
• Maintain a neat, clean, and organized work center.
• Support sales floor and handle customer interactions professionally.
• Execute operational processes effectively.

Skills

Customer service

Communication

Retail technology

Problem solving

Job description

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.