Retail Sales Associate - Shops/River Crossing

Gap Inc.; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Brand Associate who will play a vital role in delivering exceptional customer experiences. In this engaging position, you will connect with customers, provide expert product knowledge, and promote brand loyalty through excellent service. You will collaborate with your team to ensure a seamless omni-channel experience, helping customers find the perfect outfits and navigate loyalty programs. This role offers the chance to grow within a dynamic retail environment, where your contributions will directly impact customer satisfaction and brand success. If you are passionate about fashion and customer service, this opportunity is perfect for you.

Qualifications

• Strong communication skills and ability to engage with customers.
• Problem-solving mindset with a focus on continuous improvement.

Responsibilities

• Provide excellent customer service to enhance brand loyalty.
• Assist customers with product knowledge and outfit suggestions.

Skills

Customer Service

Communication Skills

Problem Solving

Technology Utilization

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, check out, and back of house processes, as required.
• Be courteous and responsive to internal/external requests.
• Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.