Retail Sales Associate (Early Morning) - Shops/River Crossing

Old Navy; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Brand Associate who will be the face of the brand and deliver exceptional customer experiences. In this role, you will engage with customers, provide outstanding service, and foster brand loyalty through your expertise in products and styles. Collaborating with your team, you will utilize an omni-channel approach to ensure every customer interaction is seamless and enjoyable. If you are a proactive communicator and problem solver with a passion for retail, this is the perfect opportunity for you to shine and make a difference in a dynamic environment.

Qualifications

• Good communicator with technology skills to engage customers.
• Problem solver focused on continuous improvement and feedback.

Responsibilities

• Provide excellent customer service to enhance brand loyalty.
• Assist customers with product locations and style suggestions.
• Support various store processes as required.

Skills

Customer Service

Communication

Problem Solving

Technology Utilization

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training