Retail Sales Associate - Crossgates

3M HEALTHCARE; Crossgates (MS); On-site; USD 16,531 - 20,664; Full time

Job summary

3M HEALTHCARE in Crossgates, MS is seeking a Brand Associate to bring our brand to life for customers. You’ll educate, inform, inspire and engage shoppers while delivering an omni-channel customer experience.

You’ll collaborate with leadership to meet store goals, promote loyalty programs, handle transactions, and maintain a neat, welcoming workspace even during busy periods. This role requires a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Customer-focused service provider on and off the sales floor
• Strong communication with customers and team
• Flexible, adaptable and solution-oriented

Responsibilities

• Treat customers and employees with respect and contribute to a positive work environment
• Educate customers about loyalty programs
• Engage with customers to drive sales using suggestive selling
• Enhance customer experience using omnichannel offerings
• Support daily store operations including sales floor and cash wrap

Skills

Customer service

Communication

Sales mindset

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best‑in‑class customer experience using an omni‑channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean, and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer‑focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast‑paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.