Sales Associate - Houston

Rockler; Houston (TX); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee discounts

Paid time off

Medical/Dental/Vision

401K

Fun workplace

Job summary

Rockler Houston is seeking a part-time Retail Sales Associate who is outgoing and enthusiastic about woodworking. You will greet customers, explain and demonstrate products, and help shoppers find the right tools and supplies for their projects.

In this role you will maintain the sales floor, process transactions, handle returns, and contribute to a welcoming store atmosphere that reflects Rockler’s commitment to education and service for woodworkers and DIY enthusiasts.

Qualifications

• High school diploma or GED is required.
• Knowledge of woodworking and hand tools is required.
• Previous retail sales experience is desirable.
• Must be able to stand for long periods and lift up to 50 lbs.

Responsibilities

• Greet customers as they enter the store and acknowledge them promptly.
• Answer questions on product application or use and ring up sales on the POS.
• Demonstrate and suggest related products to create a total solution for customers.
• Assist with maintenance and merchandising of the store to keep displays neat and stocked.
• Process refunds and complete required documentation per procedures.
• Refer customers to other Rockler sources if items are unavailable.
• May assist with unloading trucks, pricing, and other duties; attendance is essential.

Skills

Knowledge of woodworking and handTools

Excellent customer service

Education

High school diploma or GED

Job description

Join the Rockler Woodworking Family! Are you passionate about woodworking or DIY projects? Do you thrive on helping others turn their creative visions into reality? Look no further! Join the Rockler family, a dynamic and innovative company dedicated to empowering woodworkers and do-it-yourselfers with top-notch products, education, and advice. Learn more about our company at www.rockler.com

Why Rockler?

Be part of a family-owned business that cherishes its customers and employees alike. Join an industry leader committed to providing the most innovative products, ideas, and education to woodworking enthusiasts. Embrace a culture that values teamwork, creativity, and a genuine passion for craftsmanship.

RETAIL SALES ASSOCIATE FOR OUR HOUSTON, TEXAS LOCATION

SUMMARY OF POSITION

Our Houston, TX location is looking for a part-time retail sales associate that is extremely outgoing. This is a customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

MAJOR AREAS OF ACCOUNTABILITY

• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

REQUIREMENTS FOR POSITION

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable
• Ability to understand the nature of customers’ requests and how best to respond to their needs.
• Ability to understand situations where a return or refund of merchandise can be authorized.
• Requires an extremely strong service orientation to maximize customer satisfaction.
• Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.
• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting.
• Takes Initiative
• Excellent Team Player
• Location = Houston, TX

EMPLOYEE BENEFITS:

• Generous employee discounts
• Employee discount pricing from various manufacturers
• Paid vacation & holidays (for full-time positions only)
• Medical, Dental, & Vision plans (for full-time positions only)
• 401K
• A FUN PLACE TO WORK!

Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.