Retail Sales Associate - Myrtle Beach 501

Gap Inc.; Myrtle Beach (SC); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in delivering exceptional customer service. In this role, you will connect with customers, providing insights and assistance to enhance their shopping experience. With a focus on brand loyalty and productivity, your expertise in products will inspire customers to make informed choices. This position offers the chance to engage in a dynamic retail environment where your contributions directly impact customer satisfaction and brand success. If you are passionate about retail and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Strong communication skills and ability to engage with customers.
• Problem-solving mindset focused on continuous improvement.

Responsibilities

• Provide excellent customer service and support sales processes.
• Educate customers about merchandise and loyalty programs.

Skills

Customer Service

Communication

Problem Solving

Technology Utilization

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• Become an expert of the brand's selling behaviors, leveraging these behaviors with every customer to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes as required.
• Be courteous and responsive to internal/external requests.
• Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.