Retail Sales Associate, Key Holder

Dxl-Big-; Richmond (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Quarterly bonus

Job summary

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder to provide an unmatched guest experience. You will greet guests, learn their needs, and guide them through a broad range of apparel and brands.

You will also coach teammates on selling skills and store procedures to drive performance. The role emphasizes customer service excellence, product knowledge, and team coaching in a fast-paced retail setting.

Qualifications

• High school diploma or equivalent.
• Strong customer service and problem resolution skills.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Greet guests and spend time learning about their needs and preferences.
• Serve as product knowledge expert for a broad range of apparel and brands.
• Provide on-going coaching and training to the sales team on selling skills and procedures.

Skills

Customer service

Sales skills

Product knowledge

Coaching

Education

High school diploma

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers.

WHAT MAKES US DIFFERENT?

• We are committed to developing our people in order to promote from within
• We are located in free-standing stores, not in malls, and close at 7pm!
• ENTIRE team is eligible for quarterly bonuses

WHAT'S IT ALL ABOUT?

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment. Key responsibilities include:

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

ARE YOU A FIT?

Specific qualifications for this role include:

• High school diploma or equivalent (college/university degree helpful not required)
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Based on experience, the expected pay range for this position is between $15.00per hour and $16.92per hour. This is achieved through a base hourly wage ranging from $8.85 to $11.55, a commission of 1.5% to 6% based on individual sales performance, and additional compensation to ensure minimum wage if necessary. Associates are also eligible for a quarterly bonus based on overall store sales.

DXL is committed to Diversity, Equity, and Belonging. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizen status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 781-828-9300, extension 2182.