Retail Sales Associate - IceDen

thefloridapanthers; Florida; On-site; USD 17,000 - 22,000; Part time

Job summary

Florida Panthers IceDen is hiring a Retail Sales Associate in a part-time role. You will connect with repeat customers and inform first-time shoppers about the full range of offerings, helping them find the right gear and apparel.

As part of the Florida Team Shop, you will contribute to a fast-paced environment near the rink, with opportunities to grow product knowledge and sales skills while delivering an outstanding guest experience.

Qualifications

• Sales experience preferred; sports/retail sales experience preferred.
• Knowledge of hockey and/or figure skating equipment preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Provide excellent customer service and build relationships with repeat customers.
• Assist customers with buying decisions and explain product features.
• Help maintain store appearance and merchandising displays.
• Monitor inventory and support loss prevention efforts.

Skills

Sales experience

Customer service

Sports knowledge

Education

High School Diploma

Tools

POS system

Job description

Organization Overview

The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.

Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.

The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.

Job Title

Retail Sales Associate - IceDen

Department

Florida Team Shop

Reports To

Manager, Retail Operations

FLSA

Non-Exempt

Employment Type

Part-Time

Location

Florida Panthers IceDen

Job Summary

The Retail Sales Associate has the opportunity to develop great relationships with our repeat customers in addition to informing the first-time customer of everything we have to offer. The Retail Sales Associate is responsible for enhancing customer experience and sales generation in the following areas:

Essential Functions

• General Customer Service
• Assisting Customers with Buying Decisions
• Increasing Sales Volume
• Monitoring Inventory / Theft Prevention
• Maintaining Store Appearance
• Merchandising / Creating Displays

Qualifications

• Sales Experience Preferred; Sports/Retail Sales Experience preferred
• Playing Experience in Hockey or Figure Skating preferred
• Knowledge of Hockey and/or figure skating equipment preferred
• High School Diploma Preferred
• Strong verbal and written communication skills
• Professional appearance and presentation
• Comfortable working in a fast-paced environment

Work Environment

This position works at a professional ice rink, where the noise level can be generally high, crowd traffic can sometimes be heavy, and temperatures are often cold; lights are bright or dark with occasional exposure to flashing lights.

Position Type/Expected Hours of Work

This is a Part-Time position. Must be able to work a flexible schedule including late nights, weekends, and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.