Retail Sales Associate (Full -Time) - World Equestrian Center

Columbus Hospitality, Llc; Ocala (FL); On-site; USD 29,000 - 36,000; Full time

Job summary

World Equestrian Center in Ocala, FL is seeking a Retail Sales Associate to deliver exceptional guest service and drive sales in a dynamic arena venue environment. This full-time role focuses on helping guests find merchandise, processing transactions, and maintaining a welcoming store atmosphere.

Ideal candidates have 1–2 years in retail or customer service, strong communication, and a team-oriented mindset. Weekend availability and a focus on guest satisfaction are essential for success.

Qualifications

• 1–2 years of experience in retail or customer service
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends
• Strong teamwork and collaborative spirit
• Patience and comfort interacting with guests of all ages

Responsibilities

• Drive sales goals while maintaining a safe, clean, and welcoming retail environment.
• Provide warm, engaging, knowledgeable service to every guest, ensuring a memorable shopping experience.
• Assist customers in selecting merchandise, offering thoughtful recommendations and product insights.
• Maintain store presentation by restocking shelves, organizing displays, and ensuring visual merchandising standards.
• Accurately process transactions and fulfill phone and online orders with efficiency and attention to detail.
• Collaborate with team members to meet department objectives and foster a positive workplace atmosphere.
• Address customer inquiries and concerns with professionalism, escalating to supervisors when necessary.
• Adhere to all store SOPs and company-wide retail policies.
• Uphold World Equestrian Center standards and chain of command.
• Perform additional duties as assigned by leadership to support overall store success.

Skills

Communication

Customer service

Team orientation

Flexibility

Patience with guests

Job description

Retail Sales Associate (Full -Time) - World Equestrian Center

Job Category: Retail & Concessions (Arena/Event Venues)

Requisition Number: RETAI002364

• Posted : October 13, 2026
• Full-Time

Locations

Showing 1 location

Ocala, FL 34482, USA

Description

The World Equestrian Center is seeking enthusiastic and service-driven Retail Sales Associates to enhance our guests’ shopping experience and uphold the exceptional standards of our retail operations.
This role is ideal for individuals who thrive in a dynamic, guest-focused environment and are passionate about delivering personalized service, maintaining visual excellence, and contributing to a collaborative team culture.

Primary Responsibilities

• Demonstrate a proactive approach to achieving sales goals while maintaining a safe, clean, and welcoming retail environment.
• Provide warm, engaging, and knowledgeable service to every guest, ensuring a memorable shopping experience.
• Assist customers in selecting merchandise, offering thoughtful recommendations and product insights.
• Maintain store presentation by restocking shelves, organizing displays, and ensuring visual merchandising standards are met.
• Accurately process transactions and fulfill phone and online orders with efficiency and attention to detail.
• Collaborate with team members to meet department objectives and foster a positive workplace atmosphere.
• Address customer inquiries and concerns with professionalism, escalating to supervisors when necessary.
• Adhere to all store-specific Standard Operating Procedures (SOPs) and company-wide retail policies.
• Uphold WEC’s commitment to excellence through respectful communication and adherence to the established chain of command.
• Perform additional duties as assigned by leadership to support overall store success.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements

• Stand and walk for extended periods throughout the shift.
• Reach with arms and hands to stock shelves and assist customers.
• Climb, balance, stoop, kneel, crouch, or crawl as needed to access merchandise and maintain store appearance.
• Safely lift and carry items of varying weights in accordance with safety guidelines.

Qualifications, Education, Experience, Skills and Abilities

• 1–2 years of experience in retail or customer service preferred.
• Sales experience is a plus.
• Exceptional communication and interpersonal skills.
• Strong team orientation and collaborative spirit.
• Availability to work flexible hours, including weekends.
• Patience and comfort in engaging with guests of all ages, including children

The World Equestrian Center is managed by Columbus Hospitality Management; a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.