Retail Sales Associate - Full Time

Cloud 9; Springfield (IL); On-site; USD 19,000 - 27,000; Full time

Job summary

Cloud 9 Wellness Advisor role in Springfield, IL helps customers choose cannabis products based on needs while ensuring compliance with state regulations. You will greet, educate, and assist customers, process orders, manage inventory, and uphold safety standards.

The role emphasizes consultative selling, accuracy in transactions, and a positive, compliant customer experience in a fast-paced environment. We value training, development, and teamwork, offering opportunities for professional growth

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the Company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Escalate any employee or customer issues to management.

Skills

Customer service

Communication

Team collaboration

Education

High School Diploma or equivalent

Job description

The Wellness Advisor will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the Company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks.

We believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Wellness Advisor, you will have:

• The opportunity to learn fundamental cannabis product knowledge & industry compliance standards.
• The training to navigate different customer interactions and circumstances.
• A unique sales experience leading with a consultative & personalized approach.
• Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service!

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success!
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.
• You are resilient and agile! You use challenges as opportunities to acquire or master skills!
• You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

CORE JOB DUTIES

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the Company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Escalate any employee or customer issues to management.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.

The Company is an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Pay Range

$16.50 - $16.50 USD

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Cloud 9’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.