Retail Sales Associate - Full Time

AutoZone; Mentor (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

AutoZone in Mentor, OH is seeking a Senior Retail Sales Associate to help customers find the right automotive parts and solutions while delivering WOW! service. You will advise, assist, and upsell across the store to meet sales goals with a friendly, knowledgeable approach.

The role requires basic automotive knowledge, a high school diploma or GED, and the ability to lift merchandise. A full-time flexible schedule including mornings, nights, weekends, and overtime is required; English and

Qualifications

• Minimum Age: 18 years or older.
• Automotive knowledge is required.
• Must be able to lift and handle merchandise.
• Flexible full-time schedule including mornings, nights, weekends, and overtime.
• Education: High school diploma or GED.
• Bilingual Spanish and English beneficial for customer interactions.

Responsibilities

• Customer assistance and clear communication with shoppers.
• Lead and collaborate with team members to stay productive.
• Recommend products and promotions to meet sales goals.
• Restock and organize merchandise; support store operations.
• Follow safety policies and company processes in daily tasks.
• Know automotive parts and provide installation guidance when needed.
• Use diagnostic tools to understand customer vehicle needs.

Skills

Automotive knowledge

Exceptional communication

Bilingual Spanish/English

Customer service

Education

High school diploma or GED

Job description

AutoZone's store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice to enhance the shopping experience. They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail environment.

Join our team as a Senior Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether you're passionate about automotive parts, teamwork or sales, this role offers great opportunities for growth. AutoZone offers the perfect chance to build your career in an essential industry serving the motoring public.

• Customer Assistance & Communication - Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication.
• Leadership & Teamwork - Collaborate with managers and teammates to create a motivated, productive store environment. Support team members and demonstrate leadership in daily responsibilities.
• Sales & Metrics Mindedness - Recommend products, services, and promotions to enhance customer experience, while contributing to sales goals and store performance metrics.
• Inventory Management & Store Operations - Restock merchandise, maintain organization, and follow proper cash handling procedures, loss prevention policies ensuring proper financial management. Keep store operations running smoothly.
• Process Orientation & Safety Compliance - Utilize structured processes to complete assigned tasks efficiently. Follow company safety policies and use PPE (Personal Protective Equipment) to maintain a secure work environment.
• Product Knowledge & Installation Services - Stay up-to-date on automotive parts, tools, and promotions through AutoZone systems. Assist customers with wiper blade, battery, and light bulb installations.
• Diagnostics Support - Use diagnostic tools to read codes from customer vehicles and recommend solutions.

What We're Looking For

• Minimum Age Requirement: Must be at least 18 years old to apply.
• Automotive Knowledge: Basic knowledge of automotive parts is required.
• Physical Requirements: Ability to lift, load and deliver merchandise.
• Flexible Schedule: Full-time flexible schedule availability, including mornings, nights, weekends, and overtime as needed.

You’ll Go The Extra Mile If You Have

• Education: High school diploma or equivalent (GED)
• Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
• Automotive Retail: Previous experience in automotive retail
• Certifications: Automotive Service Excellence (ASE) Certification