Retail Sales Associate (FT) - The UPS Store

KABELIN SHIPPING COMPANY; Michigan City (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

The UPS Store in Michigan City, IN is seeking a friendly Sales Associate to deliver exceptional customer service and manage shipping, printing, and business services. You will assist customers, process transactions, and maintain store presentation while following packaging guidelines and coordinating print orders with our print specialist.

Ideal candidates are detail-oriented with strong communication and computer skills, able to multitask and lift up to 30 pounds.

Qualifications

• Customer service experience is preferred.
• Strong written and verbal communication required.
• Able to multitask and stay organized in a retail setting.
• Professional appearance and positive attitude expected.
• Able to lift up to 30 pounds and stand 4–6 hours.

Responsibilities

• Provide outstanding customer service to walk-in customers and telephone inquiries.
• Execute operating procedures established by The UPS Store and Kabelin Shipping.
• Maintain day-to-day store operations and housekeeping standards.
• Communicate effectively with staff and management.
• Maintain merchandising standards and answer questions about products and services.
• Process customer transactions accurately using the POS system.
• Follow packaging requirements to protect customer items.
• Coordinate print and copy tasks, laminating, and binding projects.
• Sell and manage customer mailboxes and handle end-of-day cash.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Professional appearance

Problem solving

Physical stamina

Tools

POS system

Job description

Position Summary

As a Sales Associate at The UPS Store, you will be the first point of contact for customers, delivering exceptional service and ensuring a positive experience. Your role encompasses a variety of tasks, including assisting customers with their shipping, printing, and business service needs. You will handle package processing, operate various office equipment, and manage point-of-sale transactions. Additionally, you will provide accurate information about our products and services, identify customer needs, and offer appropriate solutions. Maintaining store cleanliness and organization is also a key responsibility. The ideal candidate is friendly, detail-oriented, and possesses strong communication and computer skills. Prior retail or customer service experience is preferred.

Key Responsibilities:

• Provide outstanding customer service to walk-in customers and telephone inquiries.
• Execute best practices instituted by The UPS Store franchise and Kabelin Shipping Company.
• Maintain day-to-day operations and uphold housekeeping standards.
• Ensure effective communication with staff and management.
• Maintain merchandising standards.
• Answer customers' questions and provide information on products and services.
• Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
• Follow packaging requirements to ensure no damage occurs to customers’ products.
• Communicate all packaging requirements with the UPS driver at the time of pickup (e.g., high-value items are signed at pickup).
• Assist customers with copying, faxing, laminating, and binding projects.
• Coordinate print orders with our print specialist.
• Sell and maintain customer mailboxes.
• Balance end-of-day cash drawers.

Knowledge and Skill Requirements:

• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to maintain a professional attitude and appearance.
• Capacity to multitask effectively.
• Ability to lift at least 30 pounds and reach above your head.
• Must be able to stand for up to 4-6 hours per shift.