Retail Sales Associate — Fashion & Customer Experience

Express, Inc.; Chattanooga (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Merchandise discount

Paid Time Off

Parental leave

401(k) with Company match

Job summary

Express in Hamilton Place is seeking a Retail Sales Associate to deliver a great in-store shopping experience for customers while assisting with stocking, cleaning, folding merchandise, and more. You will help maintain a clean, safe, and inviting sales floor and participate in product launches as per SOP.

Role requires strong customer service skills, basic tech use (iPad, registers), and the ability to work nights, weekends, and non-business hours.

Qualifications

• Education: High School or Equivalent
• Years of Experience: 0-2 of relevant job experience - minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or elevate further – communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Communication

Teamwork

Tech proficiency

Education

High School or Equivalent

Tools

iPad

Registers

Job description

Express in Hamilton Place is seeking a Retail Sales Associate to deliver a great in-store shopping experience for customers while assisting with stocking, cleaning, folding merchandise, and more. You will help maintain a clean, safe, and inviting sales floor and participate in product launches as per SOP.

Role requires strong customer service skills, basic tech use (iPad, registers), and the ability to work nights, weekends, and non-business hours.