Retail Sales Associate - Extraordinary Customer Experience

Hibbett Retail, Inc.; Cleveland (OH); On-site; USD 13,524 - 19,262; Full time

Job summary

The Sales Associate role at Hibbett Retail, Inc. focuses on delivering quality customer service and driving product sales in a fast-paced retail setting.

You will become knowledgeable about store products and uphold store policies while creating a welcoming shopping experience for customers. Located in Youngstown, Ohio area with hourly pay, the position reports to the Store Manager and supports daily store operations and merchandising to hit sales targets.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Interpersonal skills

Communication

Fast-paced environment

Self-starter

Detail-oriented

Team player

Job description

The Sales Associate role at Hibbett Retail, Inc. focuses on delivering quality customer service and driving product sales in a fast-paced retail setting.

You will become knowledgeable about store products and uphold store policies while creating a welcoming shopping experience for customers. Located in Youngstown, Ohio area with hourly pay, the position reports to the Store Manager and supports daily store operations and merchandising to hit sales targets.