Retail Sales Associate — Customer Experience Champion

Hibbett; Cincinnati (OH); On-site; USD 14,000 - 19,000; Full time

Job summary

Hibbett in Cincinnati, OH is seeking a Sales Associate in the Operations department. The role is non-exempt and reports to the Store Manager. The position emphasizes quality customer service and sales of merchandise, with promotion of services and promotions.

Essential duties include assisting customers, achieving sales targets, participating in daily store operations, and maintaining policy standards. Strong interpersonal skills and teamwork are required for success.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Job description

Hibbett in Cincinnati, OH is seeking a Sales Associate in the Operations department. The role is non-exempt and reports to the Store Manager. The position emphasizes quality customer service and sales of merchandise, with promotion of services and promotions.

Essential duties include assisting customers, achieving sales targets, participating in daily store operations, and maintaining policy standards. Strong interpersonal skills and teamwork are required for success.