Retail Sales Associate - Express & Bonobos Brands

EXPRESS; Somerville (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) with Company match

Parental leave

Job summary

Express Assembly Row in Somerville, MA is seeking a Retail Sales Associate to provide a friendly, efficient in-store experience for customers while assisting with stocking and housekeeping tasks. You will help customers, process transactions, and support product launches.

The role requires high school education, 0-2 years of retail exposure, tech comfort with iPad and cash registers, and availability including nights and weekends. Physical requirements must be met and teamwork is essential.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0-2 of relevant job experience – minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or elevate further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Communication

Team collaboration

Education

High School or Equivalent

Tools

iPad

Registers

Job description

Express Assembly Row in Somerville, MA is seeking a Retail Sales Associate to provide a friendly, efficient in-store experience for customers while assisting with stocking and housekeeping tasks. You will help customers, process transactions, and support product launches.

The role requires high school education, 0-2 years of retail exposure, tech comfort with iPad and cash registers, and availability including nights and weekends. Physical requirements must be met and teamwork is essential.