Retail Sales Associate – Express & Bonobos Brands

EXPRESS; Holyoke (MA); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC, operating Express in Holyoke Mall, is seeking a Retail Sales Associate. The role focuses on delivering a great in-store experience, stocking, and maintaining a clean, organized sales floor while assisting customers and processing transactions efficiently.

Candidates should have 0–2 years of retail experience, be comfortable with iPad/POS systems, and meet availability including nights and weekends. PHOENIX offers benefits including medical/dental/vision and 401(k) matching.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0-2 of relevant job experience - minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or elevate further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Education

High School or Equivalent

Tools

iPad

Register / POS

Job description

PHOENIX Retail, LLC, operating Express in Holyoke Mall, is seeking a Retail Sales Associate. The role focuses on delivering a great in-store experience, stocking, and maintaining a clean, organized sales floor while assisting customers and processing transactions efficiently.

Candidates should have 0–2 years of retail experience, be comfortable with iPad/POS systems, and meet availability including nights and weekends. PHOENIX offers benefits including medical/dental/vision and 401(k) matching.