Retail Sales Associate: Elevate Customer Experience

R301US Hibbett Retail, Inc.; Kernersville (NC); On-site; USD 10,000 - 15,000; Full time

Job summary

The Sales Associate at Hibbett Retail, Inc. in Kernersville, North Carolina, is responsible for providing quality customer service and driving product sales.

The role requires knowledge across product areas, adherence to policies, and delivering a superior brand experience to help attract and retain customers. Reporting to the Store Manager, the position emphasizes teamwork, a fast-paced environment, and proactive selling of merchandise and services.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative to handle important tasks.
• Strong attention to detail with multi-tasking ability.
• Team-player with passion for outstanding service and selling.

Responsibilities

• Provide extraordinary customer service as described in the manual, helping customers in-store.
• Promote and sell services and merchandise offered by the organization.
• Set goals to grow selling skills and track overall sales.
• Uphold all company policies and standards per manuals and memos.
• Assist in daily store operations including work lists, clean-up, shipments, and maintenance.
• Present merchandise to promote and sell goods per knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Communicate merchandise needs, pricing concerns, and operations issues to management.
• Attend staff meetings and tech clinics for the store.
• Protect assets and financial information via internal controls and report fraud risk.

Skills

Customer service

Communication

Fast pace

Initiative

Attention to detail

Team player

Job description

The Sales Associate at Hibbett Retail, Inc. in Kernersville, North Carolina, is responsible for providing quality customer service and driving product sales.

The role requires knowledge across product areas, adherence to policies, and delivering a superior brand experience to help attract and retain customers. Reporting to the Store Manager, the position emphasizes teamwork, a fast-paced environment, and proactive selling of merchandise and services.