Retail Sales Associate | Customer Service & Merchandising

Citi Trends; Texarkana (TX); On-site; USD 24,000 - 30,000; Full time

Job summary

Citi Trends in Texarkana is seeking a Sales Associate to deliver exceptional customer service and maintain product knowledge to ensure customer satisfaction in a fast-paced retail environment.

The role requires proactive engagement with customers, professionalism, and the ability to support change management within the store. Must be able to work flexible hours including nights and weekends.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer's transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
• Follows all safety procedures
• Must keep a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Excellent communication

Flexible schedule

Education

High school diploma or equivalent

Job description

Citi Trends in Texarkana is seeking a Sales Associate to deliver exceptional customer service and maintain product knowledge to ensure customer satisfaction in a fast-paced retail environment.

The role requires proactive engagement with customers, professionalism, and the ability to support change management within the store. Must be able to work flexible hours including nights and weekends.