Retail Sales Associate — Customer Experience Pro

JD Sports NA; Quincy (IL); On-site; USD 19,000 - 26,000; Full time

Job summary

JD Sports NA in Quincy, IL is seeking a Sales Associate in the Operations department. You will provide quality customer service and drive product sales while knowing the store's product areas.

The role emphasizes promoting promotions, acting as ambassador of the brand, and delivering an unforgettable customer experience to acquire and retain shoppers.

This position is non-exempt, hourly pay of $16.50, with steady hours and opportunities to grow within the team.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.

Responsibilities

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Interpersonal skills

Communication

Team player

Attention to detail

Job description

JD Sports NA in Quincy, IL is seeking a Sales Associate in the Operations department. You will provide quality customer service and drive product sales while knowing the store's product areas.

The role emphasizes promoting promotions, acting as ambassador of the brand, and delivering an unforgettable customer experience to acquire and retain shoppers.

This position is non-exempt, hourly pay of $16.50, with steady hours and opportunities to grow within the team.