Retail Sales Associate - Customer Experience Pro

The TJX Companies, Inc.; Berwyn (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

Job summary

Marshalls, part of The TJX Companies, Inc., is hiring in Berwyn, IL. The role focuses on delivering a highly satisfying customer experience, engaging with customers, and maintaining a clean, organized store environment.

You may be cross-trained in multiple areas to support business needs and uphold loss prevention standards. Responsibilities include assisting customers, promoting loyalty programs, processing purchases, and contributing to store upkeep and safety.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows procedures.
• Prepares merchandise for the sales floor following procedures.
• Participates in store recovery and keeps the store clean and organized.
• Complies with labor laws, policies, and procedures.
• Supports shrink reduction goals and safety awareness.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Detail oriented

Teamwork

Job description

Marshalls, part of The TJX Companies, Inc., is hiring in Berwyn, IL. The role focuses on delivering a highly satisfying customer experience, engaging with customers, and maintaining a clean, organized store environment.

You may be cross-trained in multiple areas to support business needs and uphold loss prevention standards. Responsibilities include assisting customers, promoting loyalty programs, processing purchases, and contributing to store upkeep and safety.