Retail Sales Associate — Customer Experience Focus

The TJX Companies, Inc.; Cadillac (MI); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Paid holidays/vacation/sick

Life insurance

Employee assistance program

Scholarship program

Job summary

The TJX Companies, Inc. is seeking a retail associate to deliver a high-quality customer experience across our TJ Maxx and brand stores in Cadillac, MI.

You will engage customers, process transactions, promote loyalty programs, and help maintain clean, organized sales floors while supporting merchandising and loss-prevention standards. Ideal candidates demonstrate exceptional customer service, effective communication, multi-tasking ability, and flexibility to adapt to changing priorities.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Deliver a highly satisfied customer experience through engagement and interaction with customers, embodying customer experience principles and maintaining a clean, organized store environment.
• Role models established customer experience practices with internal and external customers
• Promotes credit and loyalty programs
• Maintains merchandising standards and prepares merchandise for the sales floor
• Performs cashier duties including processing purchases and returns
• Supports store recovery and maintains safety and loss-prevention standards
• Assists in maintaining store cleanliness and participates in general operations as needed

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Flexibility

Attention to detail

Teamwork

Job description

The TJX Companies, Inc. is seeking a retail associate to deliver a high-quality customer experience across our TJ Maxx and brand stores in Cadillac, MI.

You will engage customers, process transactions, promote loyalty programs, and help maintain clean, organized sales floors while supporting merchandising and loss-prevention standards. Ideal candidates demonstrate exceptional customer service, effective communication, multi-tasking ability, and flexibility to adapt to changing priorities.