Retail Sales Associate – Cricket Wireless

Workstream; Santa Ana (CA); On-site; USD 38,000 - 86,000; Full time

Benefits offered by this job

Base pay $18.50/hour

Uncapped commissions

Daily performance bonuses

Opportunity to earn up to $7,000/month

Paid training

Internal promotion opportunities

Growth into leadership roles

Job summary

Cricket Wireless is hiring a Retail Sales Associate in California. You will engage customers, explain plans and devices, and drive sales while delivering outstanding service throughout the purchase process.

We provide training, offer growth opportunities, and expect flexibility including weekends. Prior wireless experience is helpful but not required, with promotion paths into leadership roles.

Qualifications

• Strong communication and customer service skills.
• Sales-driven mindset with a goal to meet performance targets.
• Positive, professional attitude and reliability.
• Comfortable engaging with customers and explaining products.
• Ability to work retail hours, including weekends.

Responsibilities

• Assist customers with Cricket Wireless products, plans, promotions, and services
• Recommend phones, accessories, and wireless solutions based on customer needs
• Meet and exceed individual sales and performance goals
• Provide excellent customer service throughout the sales process
• Process activations, upgrades, payments, and customer transactions
• Maintain knowledge of current products and promotions
• Keep the store clean, organized, and customer-ready
• Assist with inventory and merchandising
• Follow company policies and operational procedures
• Work closely with store management and team members to achieve store goals

Skills

Strong communication

Customer service

Sales-driven

Positive attitude

Punctual

Willing to learn

Weekend availability

Bilingual English/Spanish

Job description

Retail Sales Associate – Cricket Wireless

Compensation: $18.50 per hour + Uncapped Commissions + Daily Bonuses

High-performing team members have the opportunity to earn up to $7,000 per month through a combination of base pay, commissions, and performance bonuses.

(Actual earnings vary based on individual performance, hours worked, sales results, and bonus eligibility.)

Job Overview:

We are hiring motivated and outgoing Retail Sales Associates to join our Cricket Wireless retail team in California.

If you enjoy talking to people, helping customers, and earning more based on your performance, this is a great opportunity to build a long-term career in wireless retail.

Previous wireless experience is helpful but not required. We provide training and opportunities for internal growth.

Responsibilities:

• Assist customers with Cricket Wireless products, plans, promotions, and services
• Recommend phones, accessories, and wireless solutions based on customer needs
• Meet and exceed individual sales and performance goals
• Provide excellent customer service throughout the sales process
• Process activations, upgrades, payments, and customer transactions
• Maintain strong knowledge of current products and promotions
• Keep the store clean, organized, and customer-ready
• Assist with inventory and merchandising
• Follow company policies and operational procedures
• Work closely with store management and team members to achieve store goals

What We Offer:

• $18.50/hour base pay
• Uncapped commissions
• Daily performance bonuses
• Opportunity to earn up to $7,000/month
• Paid training
• Internal promotion opportunities
• Opportunity to grow into Store Manager and other leadership positions
• Performance-based earning potential

Qualifications:

• Strong communication and customer service skills
• Sales-driven and motivated to achieve performance goals
• Positive and professional attitude
• Comfortable working directly with customers
• Dependable and punctual
• Willing to learn and accept coaching
• Ability to work retail hours, including weekends as needed
• Previous wireless or retail sales experience is preferred but not required
• Bilingual English/Spanish candidates are highly preferred

Travel Requirement:

Important: Employees may be required to work at or travel to different store locations based on business needs. Reliable transportation and flexibility to travel between nearby locations may be required.

NKB is a dynamic telecommunications company dedicated to delivering reliable connectivity solutions and exceptional wireless retail experiences. Since 2013, we have focused on helping customers and businesses stay connected through innovation, operational excellence and customer-focused service.
Our strength lies in building efficient systems, developing high-performing teams, and creating scalable operations that support long-term growth. Every aspect of our business is designed to provide consistent service, seamless customer interactions, and dependable solutions in an ever-evolving digital landscape.
At NKB, we believe people are the foundation of success. We cultivate a culture that encourages growth, accountability, adaptability, and continuous learning, empowering our teams to perform with confidence and professionalism. By investing in our people and processes we create an environment where both employees and customers thrive.
Driven by innovation and a commitment to excellence, we continuously evolve to meet changing market demands while maintaining the highest standards of service and operational performance. Our mission is to create meaningful connections, deliver value-driven experiences and become a trusted leader in the telecommunications industry.