Retail Sales Associate — Create Joyful Customer Moments

Daiso USA; Mesa (AZ); On-site; USD 24,000 - 32,000; Full time

Job summary

Daiso USA is seeking a Store Sales Associate in Mesa, AZ. You will provide excellent customer service, support store sales, maintain merchandise presentation, process transactions, and help create a clean, organized, and profitable store environment.

When assigned to Lead Shift, you will assist the Manager with coordinating shift activity, assigning tasks, supporting team members, and handling opening/closing responsibilities while escalating issues as needed.

Qualifications

• Excellent communication skills and ability to build positive relationships with customers and team members.
• Customer-focused mindset with a positive attitude and desire to resolve issues promptly.
• Ability to perform in a fast-paced environment and manage multiple priorities at the same time.
• Dependability, punctuality, and professional conduct are required.
• Basic math skills and ability to accurately process transactions.
• Basic computer skills and familiarity with point-of-sale systems preferred.
• Knowledge of inventory stocking procedures preferred.
• Ability to support team members, assign tasks, and communicate expectations when scheduled for Lead Shifts.
• Interest in Daiso products is a plus.

Responsibilities

• Greet and direct customers in a friendly and professional manner.
• Answer customer questions about products, promotions, discounts, and special offers.
• Identify customer needs and recommend products or solutions to support the shopping experience.
• Upsell through appropriate product recommendations and maintain awareness of new products and promotions.
• Promptly resolve customer concerns when able and elevate complaints or sensitive issues to store leadership when necessary.
• Organize merchandise on shelves and restock merchandise when low or empty.
• Assist with back stockroom organization and set up of merchandise displays on the sales floor.
• Maintain a clean, organized, and safe sales floor, checkout area, and back stock area.
• Assist with receiving, organizing, pricing, labeling, and replenishing merchandise.
• Perform routine inventory counts and support inventory management activities as directed.
• Operate the cash register and accurately process cash, check, credit card payments.
• Complete store administrative tasks as directed by the Store Manager or Assistant Manager.
• Follow company policies, procedures, safety expectations, and loss prevention practices.
• Carry out other duties as assigned based on business needs.
• Maintain awareness of loss prevention practices and immediately report suspicious activity, safety concerns, inventory discrepancies, or policy violations to store leadership.
• Follow all cash handling, inventory control, and asset protection procedures.

Skills

Excellent communication

Customer-focused mindset

Fast-paced work environment

Dependability and punctuality

Basic math skills

Basic computer skills

Inventory stocking knowledge

Team support and task coordination

Interest in Daiso products

Education

High School Diploma or GED

Tools

Point-of-Sale (POS) systems

Job description

Daiso USA is seeking a Store Sales Associate in Mesa, AZ. You will provide excellent customer service, support store sales, maintain merchandise presentation, process transactions, and help create a clean, organized, and profitable store environment.

When assigned to Lead Shift, you will assist the Manager with coordinating shift activity, assigning tasks, supporting team members, and handling opening/closing responsibilities while escalating issues as needed.