Retail Sales Associate — Create Joyful Customer Experiences

Daiso USA; Dublin (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Daiso USA in Dublin, CA seeks a Store Sales Associate to deliver excellent customer service, support store sales, maintain merchandise presentation, process transactions, and help keep the store clean, organized, and profitable.

When assigned to Lead Shift, this role supports the Manager by coordinating shift activity, assigning tasks, and escalating issues as needed. Prior retail or customer-facing experience is a plus.

Qualifications

• Excellent communication skills and ability to build positive relationships with customers and team members.
• Customer-focused mindset with a positive attitude and desire to resolve issues promptly.
• Ability to perform in a fast-paced environment and manage multiple priorities.

Responsibilities

• Greet and direct customers in a friendly and professional manner.
• Answer customer questions about products, promotions, discounts, and special offers.
• Identify customer needs and recommend products or solutions to support the shopping experience.
• Upsell through appropriate product recommendations and maintain awareness of new products and promotions.
• Promptly resolve customer concerns when able and elevate complaints or sensitive issues to store leadership when necessary.
• Organize merchandise on shelves and restock merchandise when low or empty.
• Assist with back stockroom organization and set up of merchandise displays on the sales floor.
• Maintain a clean, organized, and safe sales floor, checkout area, and back stock area.
• Assist with receiving, organizing, pricing, labeling, and replenishing merchandise.
• Perform routine inventory counts and support inventory management activities as directed.
• Operate the cash register and accurately process cash, check, credit card payments
• Complete store administrative tasks as directed by the Store Manager or Assistant Manager.
• Follow company policies, procedures, safety expectations, and loss prevention practices.
• Carry out other duties as assigned based on business needs.
• Maintain awareness of loss prevention practices and immediately report suspicious activity, safety concerns, inventory discrepancies, or policy violations to store leadership.
• Follow all cash handling, inventory control, and asset protection procedures.

Skills

Communication skills

Customer service

Multi-tasking

Dependability

POS familiarity

Education

High school diploma

GED

Job description

Daiso USA in Dublin, CA seeks a Store Sales Associate to deliver excellent customer service, support store sales, maintain merchandise presentation, process transactions, and help keep the store clean, organized, and profitable.

When assigned to Lead Shift, this role supports the Manager by coordinating shift activity, assigning tasks, and escalating issues as needed. Prior retail or customer-facing experience is a plus.