Retail Sales Associate - Concord

Rockler; Concord, Northern (CA, KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Rockler in Concord, CA is hiring a part-time retail sales associate. The role focuses on delivering exceptional customer service, explaining and demonstrating woodworking supplies, and driving sales on the shop floor.

The position requires knowledge of woodworking, a high school diploma or GED, and prior retail experience is helpful. The associate will also help with floor maintenance and stock, and must be able to lift up to 50 lbs.

Qualifications

• High school diploma or GED required.
• Knowledge of woodworking and hand tools.
• Retail sales experience preferred.

Responsibilities

• Greet customers as they enter the store and acknowledge them promptly.
• Explain, demonstrate and sell woodworking supplies and tools.
• Maintain the sales floor with neat, well stocked displays and general housekeeping.
• Process refunds and complete required documentation according to procedures.
• Refer customers to other sources when items are not in stock to build goodwill for Rockler.
• Assist with unloading, pricing and merchandising as needed.
• Attendance is essential and shifts must be attended as scheduled.

Skills

Customer service

Sales

Product knowledge

Team player

Service orientation

Education

High school diploma or GED

Job description

Retail Sales Associate - Concord, Ca Location

Summary of Position

We are currently hiring for our Concord, California location for a part-time retail sales associate. This is a part-time customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

major areas of accountability

• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable

• Ability to understand the nature of customers’ requests and how best to respond to theirneeds.
• Ability to understand situations where a return or refund of merchandise can be authorized.

• Requires an extremely strong service orientation to maximize customer satisfaction.
• Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.

• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting.
• Takes Initiative
• Excellent Team Player
• Location = Concord, CA